We have a strict refund and return policy. Since our products are made from hand, they take a lot of time to manufacture, even the flower arrangements and the bouquets. Undoing all of this damages our products, hence, we have strict rules and regulations which must be adhered to. These are as follows:
- Order can be cancelled within 90 minutes time frame, otherwise it would NOT be cancelled and NON refundable.
- 25% of the order’s payment will be non-refundable if you cancel the order after 90 minutes.
- 100% of the order’s payment will be non-refundable if you cancel the order after 24 hours.
- We DO NOT have any return policy, this means if the exact product you purchased got delivered to you and there has been no mistake at our end, you will not be eligible for any return.
- If there is any sort of mistake in the order at our end, may it be a damaged product, wrong product item or wrong color of the item, there can be amendments in the refund and return policies. It will depend on the situation and negotiation.
Shipping Policy
Our standard shipping takes about 3-7 days to deliver. In case of any national event or hazardous situation where deliveries take more than usual time, it will be informed to you.
Shipping rates are as follows:
For minimum order of 2 Kg boxes
ISL/RWP: PKR 320
Other cities: PKR 500
For orders above 2 Kg boxes
For all cities: PKR 1000 (or above)
This will be calculated and conveyed to you once your order is confirmed. You will be given the total amount of the order and once you pay for it online, you order will start processing, and get delivered to you eventually.
Contact Us
For any questions related to the policies above, you can contact us on our email or WhatsApp number given below.
info@crochetflora.com
+92 332 9061443